Skip to Main Content

Behavioral Health

The WellCare Behavioral Health team is committed to quality service and partnership with our providers to improve our members' health and well-being.

Crisis Intervention

In the event of a crisis, members should contact our Behavioral Health Crisis Hotline: 1-855-661-6973.


WellCare uses Interqual™ criteria, a well-known and nationally accepted guideline for assessing level of care criteria. Obtaining appropriate authorizations are essential in providing needed care.

Behavioral Health Code Changes (PDF)

Helpful Information

Clinical Practice Guidelines (CPGs) are best-practice recommendations based on available clinical outcome and scientific evidence.

We provide ongoing treatment for behavioral health concerns that are critical in improving member’s health and well-being. WellCare offers Case and Disease Management programs developed to address depression and substance abuse, as well as other behavioral health conditions.