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WellCare will be performing maintenance on Saturday, May 17, from 6 P.M. EDT to 8 A.M. EDT the next day. You might not be able to access systems or fax during this time. We are sorry for any issues this may cause. Thank you for your patience. If you need assistance, contact us.

Behavioral Health

Caring for Your Mental Health is an Important Part of Staying Healthy.

Search for a provider right here on our website if you are suffering from various symptoms, such as:

  • Always feeling sad
  • Problems with drugs or alcohol
  • Feeling hopeless and/or helpless
  • Feelings of guilt and/or worthlessness
  • Difficulty sleeping
  • Poor appetite
  • Weight loss
  • Loss of interest
  • Difficulty concentrating
  • Irritability

24-Hour Behavioral Health Crisis Line

Our 24-Hour Behavioral Health Crisis Line is 1-855-661-6973. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

Limitations and Exclusions

We do not pay for care that is not needed.

What to do in a Behavioral Health emergency

  • Is it a true emergency? Are you a danger to yourself (or others)? If so, call 911 or go to the ER (do this even if you are not in our service area).
  • Call the number on your ID card if you are outside our service area.
  • Call your doctor as soon as you can (once you are stable, you will be taken to an in-network facility).
  • You can also call the crisis hotline on your ID card.

Behavioral Health Documents

Have You Moved?

Be sure to update your address with the state so you keep your WellCare health benefits.

You or your authorized representative can report a change. There are four easy options:

Update your information and keep valuable benefits like:

  • Free over-the-counter (OTC) items
  • No co-pays for doctors’ visits
  • Outpatient hospital services and more!

Questions?

We’re here for you! Call us at 

Our 24-Hour Behavioral Health Crisis Line is 1-855-661-6973. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807.

Our Find a Provider tool gives you information on participating providers in your area.

An advance directive is a legal document telling providers what type of care you want, or don't want, if you are unable to tell them yourself. You can get an advance directive form from a lawyer, local legal aid office, your provider or Customer Service at 1-877-389-9457 (TTY 711).

Did you know that the Centers for Disease Control and Prevention (CDC) recommends that everyone 6 months and older receive a flu shot? WellCare of Kentucky offers flu shots to its members at no charge. Flu shots are available at your provider's office and participating pharmacies and clinics. Some participating pharmacies include:

  • CVS Caremark
  • Walgreens
  • Rite Aid
  • Kroger
  • Medicine Shoppe
  • Target

Getting the flu shot is just the first step toward protecting yourself from the flu. We encourage you to visit Flu.gov and WebMD.com to become better informed on staying healthy.

Please call Customer Service if you need help finding a participating provider. The number can be found on the back of your ID card.

Click these links to access other helpful resources: 

In the event of a crisis, members should contact our Behavioral Health Crisis Hotline: 1-855-661-6973.

All plans call 1-877-389-9457 (TTY 711).