Welcome to WellCare of Kentucky

Have You Moved?

Be sure to update your address with the state so you keep your WellCare health benefits.

You or your authorized representative can report a change. There are four easy options:

• Call the Dept. for Community Based Services (DCBS) at 1-855-306-8959.
• Visit a local DCBS office. You can find one online.
• Call kynect at 1-855-4kynect (459-6328).
• Update your contact information online.

Update your information and keep valuable benefits like:

• Free over-the-counter (OTC) items
• No co-pays for doctors’ visits
• Outpatient hospital services and more!

Questions?

We’re here for you! Call us at 1-877-389-9457 (TTY 711).

If you or someone you know is in crisis, call or text 988 or chat online. Support is available 24/7. The 988 Suicide & Crisis Lifeline connects you with trained crisis counselors who provide free, confidential help for mental health, substance use, or suicidal crises.

You can also call our 24-hour Behavioral Health Crisis Line at 1-855-661-6973. If you or a family member is experiencing a behavioral health crisis, trained specialists are available to listen and help.

You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807 (TTY 711).

Our Find a Provider tool gives you information on participating providers in your area.

• This tool helps you find doctors and clinics.
• You can see their names, addresses, phone numbers, and if they are taking new patients.
• You can also see what they do, what languages they speak, if they are a man or woman, and if they are certified.

If you want a paper list of doctors, call Member Services at 1-877-389-9457 (TTY 711).

You can also call the doctor’s office to get the latest info about languages services.

To learn how to pick a main doctor (primary care provider (PCP), look in your enrollee handbook.

An advance directive is a legal document telling providers what type of care you want, or don't want, if you are unable to tell them yourself. You can get an advance directive form from a lawyer, local legal aid office, your provider or Member Services at 1-877-389-9457 (TTY 711).

Did you know that the Centers for Disease Control and Prevention (CDC) recommends that everyone 6 months and older receive a flu shot? WellCare of Kentucky offers flu shots to its members at no charge. Flu shots are available at your provider's office and participating pharmacies and clinics. Some participating pharmacies include:

• CVS Caremark
• Walgreens
• Rite Aid
• Kroger
• Medicine Shoppe
• Target

Getting the flu shot is just the first step toward protecting yourself from the flu. We encourage you to visit Flu.gov and WebMD.com to become better informed on staying healthy.

Please call Member Services at 1-877-389-9457 (TTY 711) if you need help finding a participating provider. 

Access other helpful resources: 

• The CDC (Centers for Disease Control)
• Healthwise (Health topics information

All plans call Member Services at 1-877-389-9457 (TTY 711).