Frequently Asked Questions

Members often ask questions about their health plan when visiting their provider. They may also call Customer Service at 1-877-389-9457 (TTY 1-877-247-6272) for help. Here is a list of the some of the questions that are asked.

Q: Where can I get my prescriptions filled?

A: Prescriptions written by providers that work for WellCare must be filled at a participating pharmacy. You can find a list of pharmacies on our website. You can also call Customer Service at 1-877-389-9457 (TTY 1-877-247-6272) to use our voice response system or speak to a representative to obtain a list of pharmacies you can use.

Q: What happens if I need care over a weekend when your office is closed? Should I go to the emergency room?

A: If it is an emergency, go to the emergency room right away for care. If it is not, your PCP can be reached 24 hours a day, seven days a week. After-hours care may be provided by a 24-hour answering service, which will give the following options:

  • Page the physician
  • An advice nurse with access to the PCP
  • On-call PCP
  • You may also call the Nurse Advice Line at 1-800-919-8807 for help with level-of-care decisions

For More Frequently Asked Questions, Visit Our Help Center.